Question 1

What information is included in a PDSA report?

Accepted Answer

Each PDSA report includes comprehensive site and title information, zoning analysis, access to key assets, hazards and risks commentary, and additional development insights. All data is sourced directly from local council and government databases to ensure accuracy and reliability.

Question 2

What is a DSDR (DEVSMARTS Development Report)?

Accepted Answer

A DSDR is a comprehensive development suitability report prepared by industry experts, evaluating a site's planning, engineering, and geotechnical suitability for residential infill housing development. Created in partnership with specialist consultants and architects, each DSDR includes an architectural pack with suggested development concepts. Ideal for property owners looking to sell with development potential highlighted, or developers seeking expert validation.

Question 3

What areas does DEVSMARTS currently cover?

Accepted Answer

DEVSMARTS currently provides assessments for properties within the Auckland region. We are actively working to expand coverage to the rest of New Zealand in the near future.

Question 4

How current is the data in my reports?

Accepted Answer

Our data sources are refreshed regularly to ensure you receive up-to-date information. If you require the most recent data for a time-sensitive decision, please contact our support team to request a priority data refresh.

Question 5

How do credits work?

Accepted Answer

Credits are used to purchase PDSA reports. Different report tiers require different credit amounts. Your subscription plan provides a monthly credit allocation that refreshes each billing cycle. Additional credits can be purchased as top-ups when needed.

Question 6

What happens to unused credits?

Accepted Answer

Credits do not roll over to the next billing period. However, any remaining credits can be used until your current subscription period ends. Your credit balance refreshes to your plan allocation at the start of each billing cycle.

Question 7

Can I purchase additional credits?

Accepted Answer

Yes, additional credit top-ups are available for purchase through your billing dashboard. This allows you to order more PDSAs without changing your subscription plan.

Question 8

Can I upgrade or downgrade my plan?

Accepted Answer

Yes, you can change your plan at any time. When upgrading, you'll be charged a prorated amount for the remainder of your billing period. When downgrading, the change takes effect at the start of your next billing cycle.

Question 9

What is the difference between regular and priority queue?

Accepted Answer

Regular queue PDSAs are processed within standard business timeframes. Priority queue PDSAs are processed on an accelerated timeline, ensuring faster turnaround for time-sensitive development decisions.

Question 10

How do I cancel my subscription?

Accepted Answer

You can cancel your subscription at any time from the billing page. Your access and any remaining credits continue until the end of your current billing period, with no further charges.

Question 11

Can I share reports with clients or colleagues?

Accepted Answer

Yes, you may share your PDF reports with clients, colleagues, or other stakeholders as needed. Please note that you are responsible for ensuring compliance with your own privacy obligations when sharing reports containing property information.

Question 12

How do I get support?

Accepted Answer

Our support team is available via email at info@devsmarts.co.nz. We aim to respond to all enquiries promptly. For urgent matters, please indicate this in your subject line.

FAQ

FAQ